Privacy Policy

Last updated: September 2, 2025

Città Limited (New Zealand) and Città Design Pty Ltd (Australia) (together, “Città”, “we”, “us”, or “our”) operate the Città Commercial website and associated online services (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you engage with us as a commercial customer, trade partner, or professional contact.

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs how we handle your personal information.

1. Applicable Laws

  1. We comply with the New Zealand Privacy Act 2020, the Australian Privacy Act 1988 (including the Australian Privacy Principles), and, where practicable, apply these principles to our operations in other jurisdictions. If local laws impose additional requirements, we will comply with those as well.

2. Information We Collect

In the course of doing business, we may collect and process the following information:

Business contact details: name, company, job title, billing/shipping addresses, phone number, and email address.

  1. Account information: trade account details, login credentials, preferences, and settings.
  2. Transaction information: orders placed, quotations, invoices, payment details (processed securely by our payment providers), returns, and credit arrangements.
  3. Communications: information you provide when contacting our commercial team or account managers.
  4. Device and usage data: when you use our website, we may collect browser/device information, IP address, and site usage metrics.
  5. Optional business profile data: project types, product preferences, and areas of professional interest, where provided to help us tailor our service.

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

  1. Establish and manage trade accounts, process applications, and verify identity.
  2. Provide quotations, process orders, manage deliveries, returns, and credit terms.
  3. Communicate with you about projects, specifications, promotions, and service updates.
  4. Tailor our product information and services to suit your project requirements.
  5. Improve our Services, including website performance and account tools.
  6. Comply with our legal and regulatory obligations.

4. Disclosure of Information

We may share personal information, where necessary, with:

  1. Our subsidiaries, affiliates, or related companies.
  2. Service providers (e.g., IT, payment processing, warehousing, shipping, marketing).
  3. Professional advisors and business partners who support our operations.
  4. Government agencies or regulators where required by law.

We do not sell personal information. Any disclosure is made under confidentiality obligations and only for the purposes set out above.

5. Shopify Hosting

Our commercial store is powered by Shopify, which collects and processes information about your interactions with the site. Shopify may use aggregated data across multiple merchants to improve its services. For details on how Shopify handles personal information, see the Shopify Privacy Policy.

6. Cookies and Analytics

We use cookies and similar technologies to improve website functionality and provide analytics. These may collect aggregated, anonymous information about your device and browsing behaviour. You may disable cookies in your browser settings, but this may affect site performance.

7. Security and Data Retention

We take reasonable steps to ensure personal information is accurate, up to date, and stored securely. Access is restricted to authorised staff and contractors. We retain information only as long as necessary to fulfil the purposes outlined above or to meet legal obligations.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

  1. Request access to or correction of your personal information.
  2. Request deletion of your personal information, subject to legal or contractual limits.
  3. Opt out of receiving marketing communications (via the unsubscribe link in our emails or by contacting us).

We may require proof of identity before processing such requests.

9. International Transfers

Personal information may be transferred, stored, or processed outside your country of residence. Where we do so, we rely on recognised legal mechanisms (such as standard contractual clauses) to safeguard your information.

10. Contact Us

If you have questions about this Privacy Policy, or wish to exercise your rights, please contact:

Città Commercial – Privacy Officer
Città Ltd
18 Normanby Road
Mt Eden, Auckland 1024
New Zealand
Email: commercial@citta.com
Tel: +64 9 630 6177